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Job Post Details

Service Delivery Manager - job post

Hansen Technologies
2.8 out of 5
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Client Services Manager

About The Role

Exciting opportunity for an experienced Client Services Manager to join our team in Norway . Take a key role in driving success as you develop high quality and professional customer service engagement for our customers. You will have direct customer contact and be our external representative in relation to the customer and responsible for delivering excellent customer experience.

Key Responsibilities
  • Secure deliveries according to our Support & Maintenance / Service Level Agreements with customers
  • Manage and balance customer expectations on service levels
  • Following-up that service level agreements and expectations are fulfilled
  • Build close connections to customers to ensure good cooperation and customer satisfaction
  • Report on progress of deliveries and tickets to customers
  • Follow up and measured on ticket revenue on your customers
  • Provide input to Project and Account Managers for strategic planning of the deliveries
About You
  • Business understanding and curiosity for customers' needs
  • Ability to contribute to overall success for the team and business
  • Desire to always improve routines and work smarter
  • You should have good knowledge of ITIL and preferably be certified in either ITIL Foundation or a Service Management Practitioner Course
  • Systematic and targeted, with the ability to handle multiple processes simultaneously
  • The Service Manager must speak and write fluently Norwegian and English
Benefits and Perks

Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.

[The benefits and perks are subject to regional variation.]

Company Overview

Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With 600+ customers in 80+ countries, we foster collaboration across 36 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.

Contact Us

If you possess the desired skills and enthusiasm, please connect us by “Apply Now” via the link or visit our career page.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status .

Visit our website at for more information.

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