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Spanish Speaking Receptionist| Cunard - job post

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For Cunard Cruise Line, OSM Thome Recruitment is looking for Spanish speaking Receptionists for unique career opportunities in the cruise industry.

As a Receptionist you will be the face of Cunard working within our front of house team onboard a luxury Cunard ship. As our guests first port of call for any questions while they are onboard, you will have the opportunity to create a welcoming and lasting impression.

Are you thoughtful and proud to deliver a world class service to our guests? Are you a problem solver who uses initiative to meet customer demands to deliver excellence? Are you a refined and conscientious individual who can adapt to ever changing situations?

OSM Thome Recruitment invites all Spanish speaking candidates around the world to apply for this job!

Key Responsibilities and Duties

  • Advocate of the health and safety of self and others.
  • Report all accidents, ‘near miss’ incidents and work related ill health conditions to manager / supervisor / team leader and to the safety department.
  • Follow safety rules and procedures.
  • Use work equipment, personal protective equipment, substances, and safety devices correctly.
  • Take part in safety training & risk assessments and suggest ways of reducing risks.
  • Carry out duties in a safe manner in accordance with corporate policies and procedures.
  • Adapt quickly and remain calm when passenger requirements or demands change, ensuring a quick resolution is achieved.
  • Identify opportunities to do extra for passengers, independently, or in collaboration with colleagues.
  • Make and suggest adjustments to the service in response to passenger feedback and understanding of the passenger profile for the cruise.
  • Use specialist knowledge to help inform passengers on products and positively influence revenue generation.
  • Assess challenging situations and make appropriate decisions on when and how to resolve them.
  • Confidently and professionally diffuse emotionally charged situations.
  • Effectively manage passenger complaints ensuring an effective resolution is achieved where possible, prior to the passenger disembarking

Core Knowledge and Skills

  • Recognized hotel qualification i.e. HND in Hotel or Hospitality Management is desirable.
  • Previous experience in a similar role, preferably within a busy 4 / 5 star hotel or cruise ship environment is essential.
  • Fluent in Spanish is desirable and brand specific to Cunard.
  • Previous cash handling experience.
  • Strong computer skills, proficient in the use of MS office software.
  • Strong administration background.
  • Good command of written and spoken English.


  • Ability to speak and write in fluent English and Spanish.
  • Cruise Ship or 5 star hotel experience in a customer facing role
  • Ability to juggle many responsibilities and exceed guest expectations
  • Customer Service Experience
  • Seafarers' Bermuda Medical
  • Covid 19 Certificate
  • Passport

How to apply for the job

Register your profile with OSM Thome Recruitment tool on

Upload your English CV to OSM Thome

Cunard ships are offering an exciting opportunity for Spanish speaking Receptionists to become part of the team onboard. Apply now and begin your new career with Cunard.

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