onboarding manager jobber i Oslo

Trintech is a multi-award winning cloud-based Fintech provider and we are seeking a results driven, motivated leader that will be responsible for leading Trintech’s Commercial Customer Success team, specifically overseeing the success and satisfaction of customers using the Adra product suite. This individual will be accountable for developing and executing strategies that promote customer advocacy, retention, product adoption, and revenue growth. A strong focus will be placed on scaling customer engagement using digital touch and 1-to-many outreach programs.

This role requires a hybrid working schedule of atleast 3 days a week in the Oslo or Stockholm office.

WHAT YOU'LL DO

• Team Leadership & Development: Lead, coach, and mentor the Commercial Customer Success team to meet performance goals and deliver outstanding customer experiences.
• Digital Customer Engagement: Design and execute scalable engagement programs (e.g., webinars, automated journeys, group trainings) to drive product adoption and customer success at scale.
• Customer Lifecycle Management: Oversee customer journeys across onboarding, adoption, renewal, and expansion phases with a clear focus on value realization and customer satisfaction.
• Retention & Expansion: Own and drive metrics related to customer retention, renewal, and growth within the Commercial segment.
• Customer Advocacy: Cultivate referenceable customers by encouraging case studies, G2 reviews, and participation in reference programs.
• KPI Ownership & Reporting: Define and monitor KPIs for team performance, customer health, and product usage. Provide regular reporting to leadership on team outcomes and improvement plans.
• Cross-functional Collaboration: Partner closely with Sales, Product, Marketing, and Support to create a unified and consistent customer experience.
• Feedback & Voice of Customer: Utilize NPS, CSAT, and direct customer feedback to inform product development and improve processes.

WHO YOU ARE

• Fluent in Norwegian or Swedish and English—both written and spoken.
• Minimum of 3 years' experience leading and managing Customer Success teams within the software or SaaS industry.
• Proven experience managing digital-first customer success models, including 1-to-many communication channels.
• Strong leadership and people management skills, with the ability to inspire and develop high-performing teams.
• Data-driven mindset with strong analytical, reporting, and decision-making skills.
• Excellent interpersonal, verbal, and written communication skills with the ability to influence and engage stakeholders at all levels.
• Experience in financial and accounting processes and/or relevant degree/certifications preferred.
• Willingness to travel occasionally within the Nordics and internationally as needed.

At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.

Should you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to recruiting@trintech.com and we will work with you to accommodate your needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.