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Job Post Details

Servicedesk Technician - job post

Dustin Norway AS
3.8 out of 5
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Full stillingsbeskrivelse

Empower IT excellence at Dustin! In this role, you're not just fixing issues, you're shaping seamless IT experiences across locations. Join us and embrace a dynamic team culture that celebrates innovation and shared learning.

This is what makes the position as Servicedesk Technician unique

Innovative Problem Solver: A proactive mindset combined with analytical prowess to identify and implement innovative solutions, ensuring efficient problem resolution and continuous improvement.

Employee-Centric Excellence: A strong commitment to service excellence, delivering unparalleled support and fostering positive relationships through a employee-centric approach.

Collaborative Leadership: A proven ability to lead and collaborate within cross-functional teams, driving synergy and leveraging diverse perspectives to achieve collective goals for organizational success.

The hiring manager for this role is Jonas Holm, Manager- IT User Services. As a leader, he is a people Manager, with focus on personal and technical development for your personal and technical development.

Your role & influence as Servicedesk Technician

You will be joining a European team sitting on locations mainly in the Nordics and Benelux. Along with the team, you'll be in charge of making sure our IT works well everywhere, helping employees use top-notch tools to be more productive and reach our goals smoothly.

Core activities:

IT Support Management:
Daily support via tickets, phone and walk-ins and local equipment maintenance. (Network, print, meeting rooms, phonesystem) on multiple locations in Moss, Olso and Trondheim

Project Involvement:
Contribute to development projects, office upgrades, and new locations.

Training and Onboarding: Conduct internal training, manage on/offboardings, and ensure equipment readiness.

Security and Network: Conduct access control audits, general location security, and negotiate local mobile phone agreements.

Benefits of joining Dustin

We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us.

You can find more on our benefits below in the vacancy.

This is what we imagine you bring

We envision you as a curious, proactive and driven individual who thrives in dynamic environments, adept at multitasking, with a strong analytical mindset and a passion for delivering exceptional IT support to optimize organizational efficiency across diverse locations.

Additionally, we expect that you bring:

  • Knowledge of ITIL framework
  • General knowledge around Microsoft services and applications
  • Good English skills both in speech and writing. Norwegian skills will be a plus.
  • Drivers license

What can you expect next?

We will treat your application anonymously. We expect the following steps in the recruitment process:

  • Cognitive & Personality Assessment Tests
  • Telephone screening with Talent Acquisition Partner, Karishma
  • 1st interview with Hiring Manager, Jonas
  • 2nd interview with two possible future colleagues
  • A meet n greet with the local team

For questions about the position, please contact the Talent Acquisition Partner, Karishma Sindhu via e-mail:

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