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Service Contract Manager Nordics - job post

Vanderlande Industries B.V.
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Service Contract Manager Nordics

Apply locations Oslo Office time type Full time posted on Posted 30+ Days Ago job requisition id JR28034

Job Title

Service Contract Manager Nordics

Job Description

Would you enjoy being responsible for customer contract management in an international setting? Do you have excellent organizational and communication skills and wish to further develop these? Then the Service Contract Manager position could be a good fit for you!

Our organization

Vanderlande is the global leader for value-added logistic process automation and a leading supplier of process automation solutions for warehouses as well as at airports and in the parcel market. In this world of technology, we believe in people – especially those who are totally dedicated, customer-driven and keen to continue learning throughout their career. Established in 1949, Vanderlande has over 7,500 employees in over 100 countries, all committed to moving its customers' businesses forward. With a consistently increasing order intake of more than one billion euros, we have established a global reputation over the past six decades as a highly reliable partner for value-added automated material handling solutions

Your department - Nordic Branch

The Nordic Branch office is at an attractive location in Lysaker, Oslo and we are represented in 5 countries, and manage 45 service contracts for some of Vanderlande's largest customers within Warehousing, Airports and Parcel. Our promise is to supply the “best in class” services to our customers so we can improve the competitive position of our customers in their market.

Your position
As Service Contract Manager you will be responsible for managing multiple customers service contracts within the Nordic area. You are the sparring partner of our customers with the goal to improve our customers competitive position in the rapidly changing environment of the Warehouse, Parcel & Airport Baggage Automation business. You are profit and loss responsible for a set of customers and ready to build a solid customer relationship. You can identify and generate new opportunities beneficial for both Vanderlande and our customers.

Your main tasks will be:

  • Day to day back office administration of the service contracts using multiple digital tools.
  • Being profit-loss responsible for the service contracts assigned to you through diligent implementation, managing, analyzing and optimization of them.
  • Acting as the customer's representative within the internal organization.
  • Support the customer and our global service team during incidents and the investigation of the root-cause of problems.
  • Responsible for after market sales, discussing the investment cycle with our customers, using a life-cycle plan tailored to the customer's business and their future needs.
  • Monitoring of service suppliers who deliver services to our customers against a cost effective budget.
  • Working with Vanderlande colleagues globally to ensure a seamless transition from project phase to the service organization.
  • Working with the sales team responsible for preparing and creating service contracts.

Your profile

As Service Contract Manager you will be in frequent contact with both internal and external customers building up long-term relationships. It is therefore essential that you have good communication skills to understand and direct Vanderlande's operational processes. You also have good negotiation skills and are able to convince others to do what is best for our customers. You have excellent time management skills being able to prioritize your workload accordingly.

In addition we are looking for the following:

  • You have a Bachelor or Master’s degree. We are open to a junior profile, as well as candidates with 3+ years of relevant working experience (preferably in a logistics or technical working environment).
  • You have a Continuous improvement mindset and a hands-on mentality, not afraid to take content deep-dive.
  • You act as an entrepreneur in our international environment.
  • Excellent command of Nordic language and English.
  • Willing to travel abroad (20%).


If the challenging profile appeals to you, apply now by filling in the application form and uploading your CV and cover letter. For more information, please contact Jasper Pijnenburg (Recruiter) via or +31 413 49 44 08.

About Us

Aspire. Grow. Achieve. Together

Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? At Vanderlande, we seek passionate and ambitious people capable of making a positive impact on our key customer projects while developing a successful and prosperous career in a challenging and rewarding international environment.

We are the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services.

If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects.

You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries.

To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins…

So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.

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