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Job Post Details

Customer Success Manager - job post

Cemit
OsloHybrid arbeidsplass
Heltid

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  • Heltid

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CEMIT Digital is a data intelligence company with ambitions to lead a digital transformation of the rail industry globally. As a scale-up supported by top-tier investors, we are a dynamic and customer-centric organization with R&D at the core of our DNA. Our platform collects data from trains or tracks and uses machine learning and analytics to provide real-time insight into the health of the trains and tracks to drastically improve maintenance efficiency and rail uptime. Together we are leading an intelligent shift that will increase the reliability, affordability, and efficiency of rail transportation. Today we collect data from more than 40,000 km of railway every day, positioning us at the forefront of data intelligence for the railway industry. By winning Eurostars in 2022 we were recognised as the most innovative SME in Europe among 432 finalists. For our further expansion, we are looking for our first dedicated Customer Success Manager to join the team.

We are looking for a highly driven self-starter who values long term relationships. In this role, you will be responsible for nurturing and expanding relationships with our existing customers in the public and private sector while also leveraging your expertise to engage with potential new customers. As a key member of our team, you will play a crucial role in driving customer satisfaction, retention, and growth.

Responsibilities:

  • Develop and maintain strong relationships with existing customers in the public and private sector, serving as their primary point of contact and trusted advisor.
  • Ensure a smooth onboarding phase for customers
  • Ensure delivery on specific needs for customers in their onboarding and pilot phase
  • Proactively identify opportunities to expand and upsell our solutions within existing accounts, driving revenue growth and maximizing customer value.
  • Act as a subject matter expert on CEMIT's products and services, providing guidance and insights to both existing and potential customers.
  • Collaborate closely with sales, product development and the analytics team to ensure seamless customer onboarding, deployment, and ongoing support
  • Stay abreast of industry trends, market dynamics, and regulatory changes affecting the railway sector, and leverage this knowledge to position CEMIT as a trusted partner and thought leader.

Requirements

  • Bachelor's degree in business, engineering, or a related field.
  • Advanced degree or relevant certifications preferred
  • Proven track record of success in a customer-facing role in a SaaS environment, experience from the rail or transportation industry a plus.
  • Strong understanding of IoT technologies and their applications
  • Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and credibility with customers at all levels of an organization.
  • Strategic thinker with a results-oriented mindset, capable of identifying and capitalizing on opportunities for customer growth and retention.

- Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities. - Fluency in Norwegian and English is required.

Benefits

  • A unique opportunity to influence the future direction of the rail industry, making some of our most sustainable forms of transport more competitive and future-proof
  • Ability to apply and grow your skills in a varied real life environment with easy access to customers and users
  • Work with modern technology, including state of the art IoT based data collection and data analytics tools
  • Be part of a scale-up journey and greatly influence what we build and how we do it
  • A dynamic, international, and supportive work environment with a focus on work-life balance and flexible home office arrangements
  • A competitive compensation package that reflects your experience, knowledge, and contribution to the company
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